FREQUENTLY ASKED QUESTIONS
Can an insurance company tell you where to get your car repaired at?
No, you have the right to choose your repair shop as long as they are licensed and registered
Do insurance companies accept an estimate from a shop?
No, any initial estimate for repairs involving a insurance company must be written by their assigned damage appraiser this is so the damage is documented for the insurance company for the purpose of subrogation against another party or insurance company
When can an insurance company choose to use aftermarket or used parts?
In mass regulations allows all insurance companies to choose this type of parts in the repair of vehicle when a vehicle reaches 20,000 miles regardless of year?
What happens if the shop finds more damages while working on it?
This happen 90% of the time a insurance appraiser can not see the whole scope of the damage until it is taken apart and at that point the shop is required to stop any work and a supplemental inspection has been approved either by the shop submitting photos and invoices or a second on sight inspection is completed.
Do you use certified or OEM parts?
Whenever possible, we use OEM (Original Equipment Manufacturer) and certified parts. If alternatives are available, we’ll review them with you first.
Can you match my vehicle’s paint color?
Yes. Quirk Auto Body uses advanced color-matching technology to ensure your paint repair blends perfectly with the factory finish.
What sets Quirk Auto Body apart from other shops?
We combine certified technicians, state-of-the-art repair equipment, and decades of experience in the Boston area. Our focus is on restoring your vehicle’s safety and appearance while providing excellent customer service.
How long does auto body repair take?
Repair times vary depending on the extent of the damage. Minor repairs may take 1–3 days, while major collision repairs may require a week or more. We’ll provide a timeline with your estimate.
Can you work directly with my insurance company?
Yes. Quirk Auto Body works directly with all major insurance companies to make the claims and repair process as seamless as possible.
If my vehicle isn’t drivable can I have it towed to the shop, and have the insurance assess damages there?
Yes, as long as the vehicle is not drivable as defined by a insurance company when the vehicle would not pass for a state inspection sticker.
Can you repair frame or structural damage?
Yes. We use modern frame-straightening equipment to restore your vehicle’s structure to factory specifications, ensuring safety and performance.
What payment options do you accept?
We accept insurance company payments, major credit cards, and other standard payment options. Our staff can review details with you when scheduling repairs.

Have Unanswered Questions?
Feel free to give us a call to better answer your questions
MA number – (617) 773-2040
NH Number – (603) 623-4953